Privacy Policy – ILYVIA
Left Continue shopping
Your Order

You have no items in your cart

Privacy Policy

At ILYVIA, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from www.ilyvia.com (the “Site”).

1. Personal Information We Collect

We collect different types of information to provide you with the best experience possible:

Device Information

Automatically collected when you visit the Site, such as:

  • Browser type and version

  • IP address

  • Time zone

  • Cookie data

  • Pages/products viewed

  • Referring websites or search terms

  • On-site behavior

Purpose: To optimize the Site’s performance and understand how visitors interact with it.
Collected via: Cookies, log files, tags, and pixels.
Shared with: Shopify (our e-commerce platform).

Order Information

Collected when you make a purchase:

  • Full name

  • Shipping and billing address

  • Email address and phone number

  • Payment information (e.g., credit card details)

Purpose:

  • Fulfill and manage your order

  • Send confirmations and invoices

  • Prevent fraud

  • Provide support

  • Share relevant offers (if opted in)
    Shared with: Shopify and trusted fulfillment partners.

Customer Support Information

Any information you provide when contacting us (e.g., your order number or concern).

Purpose: To respond to your inquiries and resolve any issues.

2. Minors

Our Site is not intended for children under the age of 13. If you believe a child has shared personal information with us, please email us at support@ilyvia.com, and we’ll remove it promptly.

3. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Provide updates and support

  • Improve the performance and content of our Site

  • Personalize your shopping experience

  • Conduct analytics and advertising

  • Meet legal or regulatory requirements

4. Sharing Your Information

We only share your data with service providers who help us operate our business and deliver your orders:

  • Shopify – Our ecommerce platform (see Shopify Privacy Policy)

  • Advertising platforms (e.g., Facebook, Google) for targeted promotions

  • Legal or regulatory entities when required

5. Behavioral Advertising

We may use your data for personalized advertising across platforms.

You can opt out of targeted advertising here:

6. Cookies

Cookies help us customize your shopping experience. We use them for:

  • Site functionality (e.g., login, cart)

  • Analytics

  • Marketing and personalization

  • Security

You can manage cookie preferences through your browser settings. Learn more at allaboutcookies.org.

Note: Disabling cookies may affect website performance.

7. Do Not Track

At this time, we do not respond to “Do Not Track” signals due to the lack of a consistent industry standard.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or operational needs. Please check this page for the latest version.

9. Contact Us

Have questions or concerns about your privacy?
Reach out to us anytime at support@ilyvia.com.