FAQs
At ILYVIA, we’re here to make your beauty journey effortless and empowering. Below are answers to some of the most frequently asked questions:
What does vegan and cruelty-free mean at ILYVIA?
All ILYVIA products are 100% vegan—free from animal-derived ingredients or by-products. Cruelty-free means we never test on animals at any stage of product development, and neither do our suppliers.
Are ILYVIA products safe for all skin types?
Yes. Our formulas are carefully developed with gentle, plant-based ingredients that are suitable for all skin types, including sensitive skin.
Do your products contain synthetic ingredients?
While we prioritize natural and organic components, we occasionally use safe, minimal synthetics to ensure product performance and longevity. We always list every ingredient transparently on our packaging and website.
Do you offer returns or exchanges?
Yes! We accept returns and exchanges for unused items in their original packaging. Visit our Return Policy page for full details.
Can I get product advice for my skin concerns?
Absolutely. Our team is happy to help you find the best products for your needs. Reach out to us at support@ilyvia.com for personalized recommendations.
What kind of packaging do you use?
Sustainability is core to ILYVIA. We use recyclable and eco-conscious materials such as glass, aluminum, and FSC-certified paper whenever possible—and we’re continuously evolving to reduce waste.
Are your products safe during pregnancy or breastfeeding?
While our formulas are gentle and clean, we recommend consulting your healthcare provider before using new skincare or cosmetics during pregnancy or breastfeeding.
Do you ship internationally?
Currently, we ship within the U.S. and Canada. We're working on expanding international shipping in the near future—stay tuned!
Do you offer bulk order discounts?
Yes, we offer discounts on bulk or wholesale orders. Please contact us directly at support@ilyvia.com for details.
Are ILYVIA products affordable?
We believe clean, conscious beauty should be accessible. Our products offer luxury-level quality without luxury markups. Be sure to sign up for our newsletter for exclusive offers and promotions.
What are your shipping rates?
We offer FREE shipping on U.S. and Canadian orders over $100. Orders under $100 have a flat shipping rate of $6.99 (U.S.) or $9.99 (Canada).
When will I receive my order?
Orders are typically processed within 3 business days. Delivery usually takes 5–10 business days, and we’ll email you a tracking link as soon as your package ships.
Can I cancel my order after placing it?
To ensure quick delivery, orders begin processing immediately and cannot be canceled once submitted. Please double-check your order before confirming at checkout.
What’s your return policy?
You can find our full return and exchange guidelines on our Return Policy page.
How do I get in touch about a product concern?
We’re here for you. Email us at support@ilyvia.com and our support team will respond as quickly as possible.
How do I check out on your site?
Simply head to your cart, click “Checkout,” and follow our secure, step-by-step process to complete your purchase.
What payment methods are accepted?
We accept all major credit and debit cards, PayPal, and PayPal-linked bank transfers.
Is my information secure?
Yes. ILYVIA uses SSL encryption to ensure your personal and payment details remain fully protected. See our Privacy Policy for more information.
Which browsers work best with your site?
For the best shopping experience, we recommend using the latest version of Chrome, Safari, Firefox, or Microsoft Edge.